TOPIC - OPERATIONS

Advertising
For members, business, Jul 99, page 1
Consider the image, Aug 99, page 2
Closing, Temporary
Off-season shutdown, June 98, page 1
Off-season shutdown, Oct 99, page 2
Club Operations
Club labor picture, Dec 97, page 1
Taking a business approach, July 97, page 1
Unfair comparisons, May 95, page 3
Challenges for �99, Apr 99, page 1
CMAA survey results, May 99, page 1
Division of duties, June 99, page 2
Bracing for new club world, Dec 99, page 1

Preparing for the Slowdown, Apr 00, page 1

When Being Proactive Is Better, Apr 00, page 4
Looking at Hourly Wages (Survey), May 00, page 1
Looking at Menu Pricing (Survey), May 00, page 1
Age as Volume Factor? Nov 00, page 2
Founders� Disease, Dec 00, page 1
Clubhouse Emphasis
Beware the golf stampede, Sept 94, page 3
Code of Ethics, Club
Doing business with members, June 97, page 3
June 97, page 1
Conservation
If Water is a Concern, Nov 03, page 2
Downsizing
When smaller is better, Apr 96, page 3
Dress Code
Trends (survey), Nov 98, page 1
Casual dress, Sept 98, page 4
In perspective, Sept 97, page 3
Reducing confrontation, May 97, page 4
Country club trends, Mar 97, page 2
Caps, Feb 97, page 3
At pool, in fitness center, Dec 96, page 2
As America dresses down, July 96, page 2
Experimenting with the dress code, Mar 96, page 2
Jeans, May 95, page 2
City clubs, Mar 95, page 3
Follow-up, June 93, page 4
The word is casual, not sloppy, Apr 93, page 4
Enforcement procedure, Feb 99, page 2
Jul 99, page 1
Energy, Conserving
Saving Money (Electricity), Feb 03, page 3
Are Members on Board? Oct 01, pg. 4
Gift Certificates
For nonmembers, Feb 97, page 3
Guest Cards
For prospects, Aug 95, page 1
Guest Charges
Permitting guests to pick up the tab, May 92, page 2
Guest Policies
Jul 98, page 4
May 98, page 2
Jan 98, page 1
For ex-members, Aug 95, page 1
If guests are becoming a problem, Aug 93, page 2
Little things the grab you, Dec 91, page 3
Feb 99, page 1
Guests
Welcome pamphlets, Jan 96, page 2
Limiting visits, Dec 94, page 3
Fee waiver, reduction, Oct 94, page 2
Former members, Apr 94, page 2
Former members, Feb 94, page 4
Hours of Operation
Backing management decisions, Jan 96, page 3
Other issues and objectives, Mar 90, page 2
Closing Club at Year End, August 01, pg. 2
House Reservation Fee
Incentives for more consistent clubhouse use, Jan 93, page 1
Lodging
In-room "connectivity," Sept 99, page 4
In-room "connectivity," Sept 99, page 4
Management of Club
Division of duties, June 99, page 2
Marketing
�Going Public� Temporarily, Mar 02, page 3
As part of renovation, July 95, page 2
Not in competition for members, you say, June 91, page 1
When it comes to surveys, home-brewed may be best, Apr 91, page 3
Holding your position on the member�s priority list, Feb 91, page 1
Marketing through your media, Feb 91, page 3
New year challenge�s, Jan 91, page 1
Reviewing the �fantastic� year, Nov 90, page 1
Minimum Spending

Minimum Spending or Higher Dues? Jan 04, pg. 2

Tired of Snowbirds Complaining? March 04, pg. 1
The More Frequent, the Better, Nov 04, pg. 2
Adding an Option to the Program, Dec 04, pg. 2
See also House Reservation Fee
Questioning Their Importance, May 03, page 2
Expanding the Minimum, Nov 02, page 1
Minimum, Banquet Spending, May 02, page 3
Alcohol-free minimums, Jun 98, page 3
Fraudulent purchasing, May 98, page 2
NCA survey results, Feb 98, page 1
Temporary annual minimum, Nov 97, page 3
May 97, page 3
Apr 97, page 1
Minimum spending, June 96, page 3
Florida statistics, May 95, page 3
Do a majority of clubs have alcohol-fee spending, Mar 95, page 2
Minimum and fixed charges, Jan 95, page 1
Some clubs are saying no to minimum spending, Dec 94, page 1
Now that�s a good idea, Aug 94, page 3
Feedback & follow-up, Aug 93, page 3
Another option for the snowbirds, Feb 93, page 3
Smoothing ruffled feathers, Jan 93, page 3
Minimum spending and alcohol, Dec 91, page 2
Do you have a �forced drinking� policy, June 91, page 2
The mathematics of minimum spending, May 91, page 2
Survey results, Jan 99, page 1
Feb 99, page 2
Fixed charge, Apr 99, page 1
Staggering the deadline, Sept 99, page 1
Minimum Spending Strategies, Oct 00, page 3
Minimum, Unspent
Feedback & follow-up, Aug 94, page 4
Easing concerns about unspent minimums, July 94, page 2
Other questions, Mar 94, page 2
Mission Statements
Mission? Vision, The Difference, Apr 03, page 2
Road map or roadblock? Jun 98, page 1
Soliciting member input, Nov 97, page 3
Condensed on club stationery, May 97, page 4
Defining club�s business, Dec 96, page 3
Drafting a mission statement, Nov 96, page 3
Defining club goals, May 93, page 2
Creating a workable document rather than a busy work, Apr 93, page 1
Newsletters, Magazines
As separate flyers, Sept 98, page 3
On the Internet, Jun 98, page 4
Is the newsletter counter-productive, Sept 92, page 3
Marketing through your media, Feb 91, page 3
Off-Season
Off-season shutdown, Jun 98, page 3
Closing the club, Oct 99, page 2
Operations, General

Going Year-Round, Feb 01, pg. 3

 A Wary Watch (Economy), March 01, pg. 1
Members-per-Employee Ratios, June 01, pg. 3
Services versus Profitability, July 01, pg. 2
Closing for Year-End Holidays, August 01, pg. 2
Trouble with Operations Statistics, Aug 01, pg. 3
Trying New Ideas in Off-Season, Aug 01, pg. 3
Dealing with September 11, Nov 01, pg. 1
Adjusting to Slower Times, Nov 01, pg. 1
Operating Hours
Rethinking tradition, Dec 94, page 3
Operations,General 

Clubs and the �New Normal,� Jan 04, pg. 1

Business Better This Year, May 04, pg. 1
So What Seems To Be Working? May 04, pg. 1
When All Those Children Leave, May 04, pg. 2
Pinpointing Changes, Challenges, July 04, pg. 1
Aim To Please Wealthiest Members, August 04, pg. l
Follow-Up:  Pleasing Wealthiest, Sept 04, pg. 3
Continuing Club Struggles, Aug 03, page 3
Separating From the Pack, May 03, page 1
Subsidized Activities? Apr 03, page 1
Cost Control vs. High Quality, Mar 03, page 1
Club Assets in a Different Light, Feb 03, page 2
Club Problems Are Basic, Jan 03, page 2
Good Riddance to 2002, Jan 03, page 1
How are City Athletic Clubs Doing? Sept 02, page 2
Assessing Membership Value, May 02, page 1
Looking At �Total Picture�, Apr 02, page 3
Rethinking Cost Cuts, Feb 02, page 1
No Time For Hand Wringing, Feb 02, page 1
Adjusting To Slower Times, Nov 01, page 1
Closing For Year-End Holidays, Aug 01, page 2
Trouble With Operations Statistics, Aug 01, page 4
Trying New Ideas In Off-Season, Aug 01, page 3
Services Versus Profitability, Jul 01, page 2
Members-Per-Employee Ratios, Jun 01, page 3
A Wary Watch (Economy), Mar 01, page 1
Going Year-Round, Feb 01, page 3
Dealing With September 11, Nov 01, page 1
Outside Functions
Could You Take More? Jul 03, page 2
Explaining importance, Oct 97, page 3
Parties, Club-Sponsored
A Further Look  at Subsidies, May 03, page 3
Subsidies: How Prevalent? Apr 03, page 1

Subsidized or Self-Supporting? Nov 00, page 2

Planning
Going Public with Game Plan, Oct 02, page 3
Outside help May Be Required, Oct 02, page 3
Proposals Through Service Gauntlet, May 02, page 3
Private Status
Tax Status, Private Status Different, Nov 03, page 1
This Matter of Status, Mar 02, page 1
Advertising, Jul 99, page 1
Versus public right, Jul 99, page 3

Public and Private: Inevitable? July 00, page 1

Avoiding the Public Arena, Aug 00, page 1
Boy Scout Decision, Aug 00, page 2
Is Keeping It That Difficult? Sept 00, page 2
Purchasing
Why use that supplier? Jun 97, page 3
Cooperative Buying, Oct 00, page 1
Reciprocal Agreements
The Reciprocals Dilemma, Oct 04, pg. 1
Reciprocal club directories, Sept 98, page 3
Reciprocity a two-way street, Jun 98, page 3
Establishing reciprocals in your own neighborhood, Apr 95, page 2

Profiling Reciprocity (Survey) Mar 00, page 1

Boost for Reciprocity, Apr 00, page 2
Name Game (Notes), Nov 00, page 4

Value of Local Reciprocals, May 01, pg. 3

Network Gaining Steam, Sept 01, pg. 4
Reservations Policies
Feedback & follow-up, Sept 96, page 4
Dealing with party poopers, Aug 96, page 1
Getting tough with no-shows, Mar 95, page 3
Party policy revisited, Nov 90, page 4
No-shows: are they due a scolding, Oct 90, page 3
Riot Protection, Control
Better than safe, June 92, page 1
Statistics � Club Industry
Looking at Hourly Wages, May 00, page 1
Looking at Menu Pricing, May 00, page 1
Traditional vs. Need
Is it time for a change, Jan 94, page 2
Traditional vs. Nontraditional
Standing committees, May 92, page 2

Knowing Club Quirks, Jan 00, page 4

Rethinking Habits, Traditions, Dec 00, page 1
Don�t Underestimate Tradition, Feb 01, pg. 3
Usage Incentives, Clubhouse
Incentives for more consistent clubhouse use, Jan 93, page 1
Vision Statements
Mission? Vision? The Difference, Apr 03, page 2

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